Warranty & Support

Replacement Help

Welcome to our Replacement Help page. Please read the instructions below before submitting a replacement request.
If you need assistance at any time, contact our support team at support@iambrickimb.com.

Warranty & Service

Iambrick products are covered by a 2-year warranty from the date of purchase.

If you received a defective part, missing part, or damaged item, we’ll help you resolve it as quickly as possible.

How to Request a Replacement

Step 1 — Provide your order information
Please include your order number (preferred) or the email address used at checkout.

Step 2 — Provide clear photos or a short video
To help us identify the issue quickly, please attach:

  • Clear photos of the problem (close-up + overall view), or

  • A short video showing the issue (if helpful)

Step 3 — Tell us what happened
Briefly describe the issue and list the part number(s) if available (from the instruction manual).

What Happens Next?

Once we receive your request, our team will review it and reply with the next steps.
We aim to respond within 1–2 business days.

We’re sorry for the inconvenience — we take product quality seriously, and we’ll do our best to make it right.