Replacement Help
Need help with a missing, incorrect, damaged or non-working part? IAMBRICK provides replacement support to help you complete your build.
Please contact our support team before returning the full product. Most individual part issues can be resolved without sending the complete set back.
Email: support@iambrickimb.com
We usually reply within one business day.
IAMBRICK Warranty and Replacement Support
IAMBRICK products are covered by a 24-month limited warranty from the original date of purchase.
Replacement support may be available for:
- Missing brick parts
- Incorrect parts or colors
- Cracked, deformed or damaged parts
- Missing printed elements or accessories
- Lighting or electronic components that do not function correctly
- Verified manufacturing or packing issues
Warranty eligibility is reviewed according to the product, purchase date, proof of purchase and the cause of the issue.
Damage caused after delivery by misuse, accidental damage, pets, unauthorized modification, incorrect assembly or normal wear may not be covered by the warranty. However, you may still contact us so we can check whether replacement parts or another solution are available.
How to Request Replacement Parts
Step 1: Provide Your Purchase Information
Please include one of the following:
- Your IAMBRICK order number
- The email address used when placing the order
- A screenshot or copy of your proof of purchase
- The order number from an authorized IAMBRICK retailer or marketplace
If the product was purchased from another seller, please tell us where and when it was purchased.
Step 2: Identify the Product
Please provide:
- Product name
- Set number, if available
- Relevant instruction step number
- Bag number, if the issue relates to a specific building stage
Step 3: Mark the Required Part
Find the missing, incorrect or damaged part in the instruction manual.
Please take a clear photo or screenshot of the instruction step and circle or mark the required part. This is usually the fastest way for our team to identify the correct replacement.
When available, also include the part number, color and quantity required.
Step 4: Attach Clear Photos or Video
Depending on the issue, helpful evidence may include:
- A close-up photo of the damaged or incorrect part
- A photo of the marked instruction page
- An overall photo showing the affected area of the build
- A photo of the product box or product label
- Photos of damaged outer packaging
- A short video showing a lighting, motor or mechanical issue
Please make sure the relevant part or problem is clearly visible.
Step 5: Describe the Issue
A short and specific description helps us process the request faster.
Examples:
- “One dark gray part is missing from Step 45.”
- “The included part is the wrong color.”
- “The transparent piece arrived cracked.”
- “The light does not turn on after installing the batteries.”
- “The parcel arrived damaged and several parts were affected.”
What Happens After You Contact Us?
Our support team will review the information and may ask for additional photos or details if the required part cannot be identified immediately.
Once the request is confirmed, we may provide:
- Replacement brick parts
- Replacement printed or decorative elements
- Replacement lighting or electronic components
- Troubleshooting instructions
- Another appropriate solution based on the issue
Replacement processing and delivery times depend on part availability, destination and shipping arrangements.
Do I Need to Return the Full Set?
Missing or damaged individual parts usually do not require the complete product to be returned.
Please do not send the product to the address shown on the shipping label, warehouse or manufacturer before receiving instructions from IAMBRICK support.
If a return is required, our team will provide the correct authorization and return instructions.
Lighting and Electronic Component Support
Before contacting us about a lighting or electronic issue, please check:
- The batteries are installed in the correct direction
- Any battery isolation tab has been removed
- All plugs and connectors are fully inserted
- The wire has not been pinched during construction
- The switch is in the correct position
- Fresh batteries have been tested
If the component still does not work, send us a short video showing the connection and the issue.
Orders That Arrive With Significant Damage
If the product, internal contents or shipping package arrives with significant damage, contact us as soon as possible.
Please include:
- Your order number
- Photos of the outer shipping carton
- Photos of the product box
- Photos of the damaged parts or contents
- A photo of the shipping label when requested
For returns, refunds or cancellation questions, please review our Cancellation, Returns & Missing Parts Policy.
Frequently Asked Questions
How long is the IAMBRICK warranty?
IAMBRICK products are covered by a 24-month limited warranty from the original purchase date, subject to proof of purchase and review of the issue.
Can I request one missing brick?
Yes. Please mark the missing brick on the instruction page and send the photo together with your order number and product name.
Do I need to dismantle and return the entire model?
Usually not. Individual missing, incorrect or damaged parts are normally handled through replacement support without returning the full set.
Can you replace a part damaged during assembly?
Warranty coverage depends on how the damage occurred. Contact us with a photo and explanation, and we will check the available options.
Can you help with parts damaged by a pet or accident?
Accidental or pet-related damage may not be covered by the warranty, but you can still contact us to ask whether a replacement component is available.
What information helps you process a request fastest?
Please include your order number, product name, instruction step, a marked image of the required part and clear photos or video of the issue.
Where should I send my request?
Email support@iambrickimb.com. We usually reply within one business day.
Contact IAMBRICK Support
For missing parts, damaged pieces, incorrect components, lighting issues or other product assistance, contact:
Related support pages: