Order Tracking
Track your IAMBRICK order using the tracking number provided in your shipping confirmation email.
Tracking information is normally sent after your parcel has been dispatched. Please allow approximately 1–3 business days for the carrier’s first update to appear.
Where Can I Find My Tracking Number?
After your order has been dispatched, IAMBRICK normally sends a shipping confirmation email containing the tracking number or tracking link.
Please check:
- Your email inbox
- Your spam or junk folder
- The email address used when placing the order
- Any additional shipping confirmation emails for split shipments
Your order number and tracking number are different.
An IAMBRICK order number identifies your purchase, while the carrier tracking number is used to follow the parcel during transportation.
When Will Tracking Start Updating?
The first tracking update may require approximately 1–3 business days after dispatch.
A shipping label may be created before the carrier completes the first physical scan. During this period, the tracking page may show messages such as:
- Label created
- Shipment information received
- Pre-shipment
- Carrier awaiting item
- Tracking number not found
This does not necessarily mean that the parcel has not left the warehouse. Please allow time for the logistics provider to process and scan it.
Why Has My Tracking Stopped Updating?
Tracking may temporarily remain unchanged while a parcel is:
- Moving between logistics facilities
- In international transit
- Waiting for customs clearance
- Being transferred to a local delivery carrier
- Waiting for its first destination-country scan
- Delayed by weekends, holidays or peak-season volume
Some international routes do not provide an update at every stage of transportation.
If tracking has not changed for an unusually long period, contact IAMBRICK support with your order number and tracking number.
Why Do I Have More Than One Tracking Number?
Your order may be divided into multiple shipments when:
- Products are stored in different warehouses
- One product ships from the United States and another ships from China
- Package size or weight requires separate cartons
- Products become ready for dispatch at different times
Each parcel may have its own tracking number and delivery date.
Receiving one parcel does not necessarily mean that the complete order has been delivered.
Tracking Shows Delivered but I Cannot Find the Package
If the carrier marks the parcel as delivered but you cannot locate it, first check:
- Front, side and rear entrances
- Parcel lockers or mailrooms
- Reception or building management
- Neighbors or other household members
- Safe places used by the carrier
- The shipping address shown in your order confirmation
Contact the local delivery carrier and request the delivery location or proof of delivery.
If the parcel remains missing, email IAMBRICK support and include:
- Your IAMBRICK order number
- The tracking number
- Your complete delivery address
- Any information received from the local carrier
Tracking Says Delivery Failed
A delivery attempt may fail because of:
- An incomplete or incorrect address
- No secure place being available
- The recipient being unavailable
- Access restrictions at the building
- A missing telephone number
- Customs or import requirements
Contact the local carrier as soon as possible to arrange redelivery or collection.
If the carrier cannot assist you, contact IAMBRICK support with the tracking information.
Tracking Shows a Customs Delay
International parcels may be held while customs or the carrier reviews the shipment.
The recipient may be asked to provide:
- Identification information
- Proof of purchase
- Tax or import information
- Confirmation of the delivery address
- Payment of applicable duties or fees
Please respond promptly to legitimate carrier or customs requests. Failure to provide required information may delay the parcel or cause it to be returned.
Tracking Number Does Not Work
Before contacting support, check that:
- The full tracking number was entered without extra spaces
- The correct tracking number was copied from the shipping email
- At least 1–3 business days have passed since dispatch
- The order number was not entered instead of the carrier tracking number
If the number still cannot be found, email support@iambrickimb.com.
Estimated Delivery Times
Estimated transit times after dispatch are:
- United States: approximately 5–7 business days when fulfilled from available U.S. stock; approximately 7–10 business days if shipped from China
- United Kingdom: approximately 7–12 business days
- Germany, France, Italy, Spain and the Netherlands: approximately 7–15 business days
- Canada: approximately 7–15 business days
- Australia: approximately 8–15 business days
- Israel: approximately 8–20 business days
- Other supported destinations: delivery times vary; contact us before ordering if you need an estimate
Transit estimates begin after dispatch and do not include the normal 1–4 business day order-processing period.
For complete delivery information, review our Shipping & Delivery page.
Frequently Asked Questions
Can I track my order using the IAMBRICK order number?
No. Enter the carrier tracking number from your shipping confirmation email. Your IAMBRICK order number is used when contacting customer support.
Why does tracking say that the carrier is waiting for the parcel?
The shipping label may have been created before the carrier completed its first scan. Allow approximately 1–3 business days for an update.
Why has my international tracking not changed?
The parcel may be in international transit, customs processing or transfer between logistics providers. Not every transportation stage produces a public tracking scan.
Why are my products arriving separately?
Products may ship from different warehouses or require separate cartons. Check your shipping emails for additional tracking numbers.
What should I do if my package appears lost?
Contact the local carrier first. Then send your order number, tracking number, address and carrier information to IAMBRICK support.
Can IAMBRICK change the delivery address after shipment?
Address changes may not be possible after dispatch. Contact the local carrier and IAMBRICK support as soon as possible.
Contact IAMBRICK Shipping Support
For tracking problems, delivery delays or missing parcels, contact:
Please include your order number and tracking number. We usually reply within one business day.
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