Frequently Asked Questions
Got a question? We are here to answer!
Products
What makes your building blocks different from other brands?
IAMBRICK focuses on original building block worlds for adult collectors. Our sets are designed with stable structures, detailed scenes, strong visual storytelling, and display-worthy final models. We create original themes such as medieval castles, dragons, post-apocalyptic outposts, steampunk machines, cyberpunk buildings, pirate worlds, vehicles, and nature companions.
Are IAMBRICK sets original designs?
Yes. IAMBRICK focuses on original, non-IP building block sets. Our products are created around our own worlds, stories, characters, and visual themes instead of copying licensed models.
Who are IAMBRICK sets designed for?
IAMBRICK sets are mainly designed for adult collectors, experienced builders, and display model fans. Many of our models include large structures, modular sections, detailed interiors, hidden features, and long building sessions.
Are IAMBRICK sets compatible with other major building block brands?
IAMBRICK sets use standard building block connections and are generally compatible with major brick systems. Some special parts, custom structures, or decorative elements may vary depending on the set design.
Order & Shipping
What is your standard shipping time?
Shipping time depends on your country, warehouse location, shipping method, and order processing time. U.S. warehouse orders may arrive faster when stock is available. International orders may take longer due to customs, carrier handling, and local delivery service.
Can I track my order?
Yes. After your order has been shipped, tracking information will be sent by email when available. You can also visit the Order Tracking page and enter your tracking number to check the latest shipment status.
Why has my tracking information not updated?
Tracking updates may take time to appear after the carrier receives the package. Delays can also happen during customs processing, peak seasons, carrier transfers, or local delivery. If your tracking has not updated for several days, please contact IAMBRICK support with your order number.
Do you ship internationally?
IAMBRICK ships to supported regions including the United States, Europe, Canada, Australia, and other available destinations. Shipping availability, delivery time, and shipping method may vary by country and product availability.
Parts, Returns & Support
What should I do if a part is missing or damaged?
Please contact IAMBRICK support with your order number, product name, and the missing or damaged part details. Clear photos or part numbers can help our team process your request faster.
Can I return an IAMBRICK set?
Return eligibility depends on the order status, product condition, and our return policy. Please review the Return & Missing Parts page before requesting a return. Opened, assembled, damaged, or unauthorized returns may not be eligible for refund.
Do IAMBRICK sets include instructions?
Yes. IAMBRICK sets include building instructions. Larger or more complex models may require more time and attention, so we recommend following the instructions carefully and sorting parts before building.
What if I received the wrong item?
Email us within 48 hours with photos of the incorrect item and order number. We’ll ship the correct item immediately and cover return shipping costs.
How can I contact IAMBRICK support?
You can contact IAMBRICK through our Contact Us page or by email at support@iambrickimb.com. For order-related questions, please include your order number, product name, and a clear description of your issue.
What items are non-returnable?
The following cannot be returned:
- Opened sets with no defects (eligible for parts replacement only)
- Seasonal/discontinued sets after 30 days
- Customized or personalized products
- Digital downloads (e.g., activity guides)
Payments
What payment methods do you accept?
IAMBRICK accepts the secure payment methods available at checkout. Available payment options may vary depending on your country, currency, payment provider, and order details.
Is my payment information secure?
Yes. Payments are processed through secure third-party payment providers. IAMBRICK does not directly store your full card or payment information.
Can I use a different shipping address from my billing address?
In most cases, yes. You can enter your shipping address and billing address during checkout. Please make sure your shipping address is accurate before placing the order to avoid delivery issues.
Why was my payment declined?
A payment may be declined by your bank, card provider, payment provider, or fraud protection system. Please check your card details, billing address, payment limit, and bank approval. You may also try another available payment method.
How are refunds processed?
Approved refunds are usually returned to the original payment method. Processing time may vary depending on your bank, card provider, or payment platform.
Collaboration
Do you work with creators or reviewers?
Yes. IAMBRICK welcomes selected collaboration with building block reviewers, YouTube creators, Instagram and TikTok creators, brick photographers, online stores, and community partners. Please contact us with your channel, audience, country, and collaboration idea.
Do you offer wholesale, OEM, or ODM cooperation?
Yes. IAMBRICK supports selected wholesale, OEM, and ODM building block projects. We can discuss custom set development, themed collections, display model concepts, packaging support, production coordination, and bulk order cooperation.
Not finding what are you looking for?
Chat with us or send us an email, you can contact us directly at any time.