FAQS

Have a question? You may find an answer in our FAQs.
But you can also contact us:

  • Email: admin@iambrickimb.com
  • Mobile phone: +86 13825806823
  • Whatsapp: +86 13825806823

Where do you ship from and how long does delivery take?

We ship from China. Estimated delivery times:

  • Germany, UK: 8-14 days
  • Other European countries, Australia: 10-15 days
  • USA, Canada: 8-16 days

Processing time: Orders typically ship within 1-4 business days after payment (custom sets may require additional time)

Is package tracking available?

Yes, we provide tracking for all shipments.

  • Every order includes a unique tracking number
  • Track your package at: www.17track.net
  • Updates available from dispatch to delivery

For any tracking issues, please contact our customer service team.

Can items be shipped in their original boxes?

Yes, with some considerations:

  • Available for select products
  • May incur additional shipping costs
  • Consult us for specific product availability and fees

Please note:

  1. We guarantee perfect condition of boxes before shipping
  2. Extra care is taken in packaging for transit
  3. Due to the nature of international shipping, we cannot guarantee box condition upon arrival
  4. Refunds are not issued for box damage during transit

What payment methods do you accept?

We offer secure payment options including PayPal and major credit cards.

What is your VAT policy?

European VAT is already included in the listed price, so there are no additional charges.