Shipping & Delivery

Shipping Policy

At IAMBRICK, we work to provide clear shipping information and reliable delivery for every order. Please review the details below before placing your order.

  1. Shipping Origin

Orders may ship from either our U.S. warehouse or our China fulfillment facilities, depending on product availability, destination, and shipping arrangement.

If an item is available in our U.S. warehouse, U.S. orders will usually ship from the United States. If the item is not available locally, it may ship from China.

  1. Processing Time

Orders are usually processed and shipped within 1–4 business days after payment is confirmed.

Custom, special, oversized, or limited-availability items may require additional processing time.

You will receive a shipping confirmation email once your order has been dispatched.

  1. Estimated Delivery Times

Estimated delivery times vary by destination:

• United States: 5–7 business days when shipped from our U.S. warehouse
• Germany & United Kingdom: 8–14 business days
• Other European countries & Australia: 10–15 business days
• Canada: 8–16 business days

Delivery times are estimates only and may vary due to customs clearance, local carrier operations, peak seasons, weather conditions, holidays, or other factors beyond our control.

  1. Tracking

Tracking is available for all shipments.

Once your order has shipped, you will receive an email with your tracking number and tracking link.

You can also track your shipment through 17TRACK:

https://www.17track.net

Please allow 1–3 business days after dispatch for tracking updates to appear.

  1. Address Accuracy

Please make sure your shipping address is complete and correct before placing your order.

If you notice an address error, please contact us as soon as possible at:

support@iambrickimb.com

We will do our best to help, but address changes may not be possible once an order has been processed or shipped.

IAMBRICK is not responsible for failed delivery, delivery delays, or lost packages caused by incorrect or incomplete shipping information provided by the customer.

  1. Split Shipments

If your order includes products shipping from different warehouses or products with different availability, your order may arrive in separate packages.

If your order is split into multiple shipments, you will receive tracking information for each package when available.

  1. Original Box Shipping for Collectors

Original box shipping may be available for select products upon request.

Because original boxes are larger and require extra handling, additional shipping fees may apply.

Please contact us before placing your order if you specifically require the original product box.

We check and pack original boxes with extra protection before dispatch. However, due to the nature of international shipping, the outer box may still experience dents, creases, scratches, or cosmetic wear during transit.

Box condition upon arrival cannot be fully guaranteed.

If the product parts inside are damaged or missing, our support team will assist you according to our after-sales policy.

  1. Customs, Duties & Import Charges

For international orders, customs duties, import taxes, VAT, handling fees, or other local charges may apply depending on the destination country and shipping method.

Unless clearly stated otherwise at checkout or in our product/shipping policy, such charges are the responsibility of the customer.

If you have questions about VAT, customs, or import handling before placing your order, please contact us.

  1. Shipping Issues

If your tracking shows “Delivered” but you have not received your package, please first:

• Check with your local carrier
• Check with neighbors, reception, building management, or parcel lockers
• Confirm that the shipping address on your order is correct

If you still need help, please contact us at:

support@iambrickimb.com

We will assist you with the next steps based on the carrier information and shipment status.

  1. Lost or Delayed Packages

If your package appears to be lost or significantly delayed, please contact us with your order number and tracking information.

Our support team will help check the shipment status and communicate with the carrier when possible.

Resolution options may vary depending on the carrier investigation result, shipping method, and destination.

  1. Contact Us

If you have any questions about shipping, delivery, tracking, split shipments, or original box shipping, please contact us at:

support@iambrickimb.com

We usually reply within 24–48 hours on business days.