Shipping & Delivery

IAMBRICK ships original building block sets to customers in the United States, Canada, Europe, the United Kingdom, Australia and other supported destinations.

Orders may ship from our U.S. warehouse or from our China fulfillment facilities, depending on product availability, destination and the selected shipping arrangement.

Processing and delivery times shown below are estimates. Customs clearance, local carriers, holidays, weather and peak-season demand may affect the final delivery date.

Order Processing Time

Most IAMBRICK orders are processed within 1–4 business days after payment is confirmed.

Processing includes:

  • Confirming the order and payment
  • Checking product availability
  • Preparing and protecting the package
  • Creating the shipping label
  • Transferring the parcel to the carrier

Custom products, special orders, oversized models, pre-orders or limited-availability products may require additional processing time.

Business days normally exclude weekends and public holidays.

Where Will My Order Ship From?

IAMBRICK uses different fulfillment locations to improve product availability and delivery efficiency.

Your order may ship from:

  • An IAMBRICK U.S. warehouse
  • A China fulfillment facility
  • Another approved logistics partner

U.S. orders are normally shipped from the United States when the selected product is available in our U.S. warehouse.

If local stock is unavailable, the order may ship from China. Products in the same order may also ship separately when they are stored in different warehouses.

Estimated Delivery Times

Estimated transit times after dispatch are:

  • United States: approximately 5–7 business days when fulfilled from available U.S. stock; approximately 7–10 business days if shipped from China
  • United Kingdom: approximately 7–12 business days
  • Germany, France, Italy, Spain and the Netherlands: approximately 7–15 business days
  • Canada: approximately 7–15 business days
  • Australia: approximately 8–15 business days
  • Israel: approximately 8–20 business days
  • Other supported destinations: delivery times vary; contact us before ordering if you need an estimate

Transit estimates begin after dispatch and do not include the normal 1–4 business day order-processing period.

Delivery may take longer because of:

  • Customs inspection or clearance
  • Local carrier delays
  • Remote delivery addresses
  • Severe weather
  • Public holidays
  • Black Friday, Christmas or other peak seasons
  • Incorrect or incomplete delivery information

Shipping Confirmation and Tracking

Tracking is provided for IAMBRICK shipments.

After your parcel has been dispatched, you will receive a shipping confirmation email containing the tracking number or tracking link.

You can also visit our Order Tracking page.

Please allow approximately 1–3 business days after dispatch for the carrier’s first tracking update to appear.

In some cases, a parcel is transferred between international and local carriers. The tracking status may temporarily remain unchanged while the parcel is moving between logistics networks.

Tracking Has Not Updated

A tracking delay does not always mean the parcel has stopped moving.

Common reasons for delayed updates include:

  • The carrier has created the label but has not completed the first scan
  • The parcel is moving between warehouses or logistics partners
  • The parcel is in international transit
  • The shipment is awaiting customs processing
  • The local delivery carrier has not yet scanned the parcel

If tracking has not updated for an unusually long time, contact support@iambrickimb.com with your order number and tracking number.

Split Shipments

An order containing multiple products may arrive in more than one package.

This can happen when:

  • Products are stored in different warehouses
  • One product is available locally and another must ship internationally
  • Package size or weight requires separate cartons
  • Products become ready for dispatch at different times

When available, separate tracking information will be provided for each shipment.

Receiving one package does not necessarily mean the entire order has been delivered. Check your shipping confirmation emails for additional tracking numbers.

Shipping Address Requirements

Please enter a complete and accurate shipping address at checkout.

Your address should include:

  • Recipient’s full name
  • Street address and building number
  • Apartment, suite, unit or room number when applicable
  • City, state or province
  • Postal or ZIP code
  • Country
  • A reachable telephone number

If you notice an address error, contact us immediately.

We will try to update the address before dispatch, but changes are not guaranteed once an order has entered processing, been transferred to a warehouse or shipped.

IAMBRICK is not responsible for delivery failure, additional fees or parcel loss caused by incorrect or incomplete information entered by the customer, except where applicable law requires otherwise.

Changing the Address After Shipment

Once a parcel has been shipped, IAMBRICK may not be able to change the delivery address.

You may need to contact the local carrier directly after the parcel enters the destination country.

Address changes, package interception or redelivery services may involve additional carrier fees.

Original Product Box Shipping

IAMBRICK products are normally packed to protect the building parts and product packaging during transportation.

If the condition of the original color box is particularly important to you, contact us before ordering to confirm the available shipping arrangement.

Original-box or collector-focused packaging may require:

  • A larger outer shipping carton
  • Additional protective material
  • Special handling
  • Additional shipping fees

Although we use protective packaging, minor dents, creases, scratches or cosmetic wear to the outer product box may still occur during domestic or international transportation.

We cannot guarantee a completely flawless outer box after carrier handling. If the product contents or building parts arrive damaged, contact our support team.

Customs, VAT and Import Charges

International orders may be subject to customs duties, import taxes, VAT, brokerage charges, handling fees or other destination-country charges.

Whether these charges apply depends on:

  • The destination country
  • The order value
  • The selected shipping method
  • Local customs regulations
  • Whether taxes or duties were collected at checkout

Unless the checkout page or shipping arrangement clearly states that duties and taxes are included, destination-country import charges may be the customer’s responsibility.

IAMBRICK does not control the amount charged by customs authorities, local governments or delivery companies.

For questions about a specific order or destination, contact us before placing the order.

Customs Clearance Information

A carrier or customs authority may contact the recipient to request:

  • Identification information
  • Tax or import information
  • Proof of purchase
  • Payment of duties or fees
  • Confirmation of the delivery address

Please respond promptly to legitimate customs or carrier requests. Failure to provide required information may delay the parcel or result in its return.

Tracking Shows Delivered but the Package Is Missing

If tracking shows that the parcel has been delivered but you cannot find it, first check:

  • Other entrances around the delivery address
  • Parcel lockers or mailrooms
  • Reception or building management
  • Neighbors or other household members
  • Safe places used by the local carrier
  • The delivery address shown on your order confirmation

Then contact the local carrier and request the delivery details or proof of delivery.

If the parcel is still missing, email support@iambrickimb.com with:

  • Your order number
  • The tracking number
  • Your confirmed delivery address
  • Any information received from the local carrier

We will review the shipment information and assist with the next steps.

Delayed or Potentially Lost Packages

If a parcel is significantly delayed, IAMBRICK may contact the carrier or logistics provider to request additional information.

Carrier investigations may require time and can vary by shipping method and destination.

Possible solutions depend on the investigation result and may include:

  • Continued delivery monitoring
  • Carrier redelivery
  • A replacement shipment
  • A refund
  • Another appropriate resolution

Please do not open multiple claims with different parties without informing IAMBRICK, as this may delay the investigation.

Packages Returned to Sender

A parcel may be returned because of:

  • An incorrect or incomplete address
  • Repeated failed delivery attempts
  • The recipient not collecting the parcel
  • Customs information or fees not being completed
  • Carrier restrictions

When a parcel is returned, contact us to review the reason and available options.

Additional shipping costs may apply when redelivery is required because of incorrect customer information, refusal, unclaimed delivery or unpaid import charges.

Damaged Packages

If the shipping carton or product arrives with significant damage, keep all packaging and contact us as soon as possible.

Please provide:

  • Your order number
  • A photo of the shipping label
  • Photos of the outer carton
  • Photos of the product box
  • Photos or video showing damaged contents

For replacement parts and warranty support, visit our Replacement Help page.

For returns and refunds, review our Cancellation, Returns & Missing Parts Policy.

Frequently Asked Questions

How long does IAMBRICK shipping take?

Orders are normally processed within 1–4 business days. Transit after dispatch ranges from approximately 5–7 business days for eligible U.S.-stock orders to approximately 8–20 business days for Israel. U.S. orders shipped from China normally take approximately 7–10 business days after dispatch.

Will my U.S. order ship from the United States?

It normally ships from our U.S. warehouse when the product is available there. If local stock is unavailable, the product may ship from China.

Why did I receive only part of my order?

Your order may have been divided into multiple shipments because products were stored in different locations. Check your emails for additional tracking numbers.

When will my tracking number start working?

The first update may require approximately 1–3 business days after dispatch.

Are customs duties included?

This depends on the destination and shipping arrangement. Unless checkout clearly states that duties and taxes are included, local import charges may be the customer’s responsibility.

Can you guarantee that the original product box will arrive undamaged?

No carrier can guarantee a flawless outer box. Contact us before ordering when collector-grade box condition is important so we can confirm available packaging options.

What should I do if tracking says delivered but I cannot find the package?

Check reception, parcel lockers, neighbors and safe places, then contact the local carrier. If it remains missing, send the details to IAMBRICK support.

Contact IAMBRICK Shipping Support

For questions about shipping, tracking, delivery delays, customs or split shipments, contact:

support@iambrickimb.com

We usually reply within one business day.

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