Cancellation, Returns & Missing Parts

This page explains how IAMBRICK handles order cancellations, change-of-mind returns, damaged or incorrect products, missing parts and refunds.

For a missing, incorrect or damaged individual part, please contact us before requesting a return. Most part-related issues can be resolved through our replacement service without returning the complete set.

Email: support@iambrickimb.com

We usually reply within one business day.

1. Order Cancellation

You may request to cancel an order within 48 hours of placing it, provided the order has not already been processed, packed, transferred to a warehouse or shipped.

To request cancellation, email support@iambrickimb.com and include:

Your order number
The email address used at checkout
The product or products you want to cancel

We will confirm whether the order can still be cancelled.

Submitting a cancellation request does not automatically guarantee cancellation. Orders may enter processing or shipping before our support team receives the request.

If the order has already been shipped, it cannot be cancelled. You may request a return after delivery according to the conditions below.

2. Change-of-Mind Returns

IAMBRICK accepts eligible change-of-mind return requests within 30 days of the delivery date.

For a standard change-of-mind return, the product should meet the following conditions:

The internal brick bags remain unopened and sealed
The set has not been partially or fully assembled
The instruction manual, stickers, accessories and included components are present
The product is returned in its original product packaging
The product has not been damaged through customer handling
Valid proof of purchase is provided

Please contact us before sending the product back. Returns sent without authorization may be delayed, refused or sent to an incorrect warehouse.

For an approved change-of-mind return, the customer is normally responsible for the return shipping cost.

Clearly marked final-sale items may not be eligible for a change-of-mind return. This does not affect any rights that may apply to defective, damaged, incorrect or misdescribed products.

3. Missing, Incorrect or Damaged Individual Parts

If a brick, printed element, accessory, lighting component or other individual part is missing, incorrect or damaged, you normally do not need to return the complete product.

Please use our replacement support service and provide:

Your order number or proof of purchase
The product name and set number
The relevant instruction step
A marked photo showing the required part
The color and quantity required, if known
Photos or video showing any damaged or non-working component

Visit our Replacement Help and Warranty Support page for complete instructions.

Once the required part has been identified, our team will review the request and arrange an appropriate solution when eligible.

4. Products Damaged During Delivery

If your parcel, product box or product contents arrive with significant damage, please contact us as soon as possible, ideally within 72 hours of delivery.

Please keep the shipping carton, product packaging and affected components until the claim has been reviewed.

Include:

Your order number
A photo of the shipping label
Photos of the outer shipping carton
Photos of the product box
Photos or video of the damaged contents
A description of what was damaged

After reviewing the evidence, IAMBRICK may offer replacement parts, a replacement product, a partial refund, a full refund or another appropriate solution depending on the circumstances.

5. Incorrect Products

If you receive a different product from the one shown in your order confirmation, please do not open the internal brick bags or begin assembly.

Your order number
A photo of the product received
A photo of the product label or set number
A photo of the shipping label

If the incorrect product was sent because of an IAMBRICK fulfillment error, we will provide the appropriate return, replacement or refund instructions.

6. Product Defects

If a product has a verified manufacturing defect or does not function as intended, contact our support team before returning it.

Depending on the issue, we may first provide troubleshooting instructions or request photos and video.

A suitable solution may include:

Replacement parts
A replacement electronic component
A replacement product
A partial refund
A full refund
Another remedy required by applicable consumer law

Normal color variation, minor cosmetic variation, damage caused during assembly, accidental damage, pet damage, unauthorized modification and normal wear are not normally considered manufacturing defects.

7. How to Request a Return

Step 1: Contact IAMBRICK

Email support@iambrickimb.com before returning the product.

Include your order number, reason for return and relevant photos or video.

Step 2: Wait for Return Approval

Our support team will review the request and confirm whether the return is eligible.

If approved, we will provide:

Return authorization instructions
The correct return address
Packaging requirements
Any required reference number

Step 3: Pack the Product Securely

The product should be packed securely to prevent damage during return transit.

For eligible change-of-mind returns, include all original product contents, manuals, accessories and packaging.

Step 4: Send the Tracking Information

We recommend using a tracked shipping service. After dispatch, send the tracking number to our support team.

IAMBRICK cannot confirm receipt of a return that has no tracking or delivery evidence.

8. Do Not Return Products to the Shipping Label Address

Please do not send a return to the manufacturer, fulfillment warehouse or address printed on the original shipping label without prior approval.

IAMBRICK uses different fulfillment facilities, and the original dispatch address may not be able to receive customer returns.

The correct return address will be provided after the return request has been approved.

9. Return Shipping Costs

For an eligible change-of-mind return, the customer is normally responsible for return shipping costs.

If the return is caused by an IAMBRICK fulfillment error, an incorrect product or a verified product defect, IAMBRICK will provide an appropriate solution and cover required return shipping costs where applicable.

Do not purchase an expensive return shipping service without first receiving instructions from our support team.

10. Inspection and Refund Approval

After the returned product is delivered, it will be inspected to confirm:

The returned product matches the authorized return
The included contents are complete
The internal brick bags and product condition meet the approved return requirements
The product has not been damaged after delivery

We will notify you after the inspection is completed and confirm whether the refund has been approved.

If the returned product is incomplete, used, assembled, damaged or materially different from the approved return condition, the refund may be reduced or refused where permitted by applicable law.

11. Refund Processing

Approved refunds are normally issued to the original payment method used for the order.

After IAMBRICK submits the refund, the time required for the funds to appear depends on the payment provider, card issuer or bank.

Typical processing estimates are:

PayPal: approximately 1–3 business days
Credit or debit cards: approximately 7–14 business days

These are estimates only. Financial institutions may require additional processing time.

Original shipping charges, customs duties, import taxes, payment fees and return shipping costs are normally not refundable for change-of-mind returns.

These charges may be refunded when required because of an IAMBRICK error, verified defect or applicable consumer law.

12. Exchanges

IAMBRICK does not normally process direct product-for-product exchanges.

Depending on the situation, we may arrange a replacement product or ask you to return the original item for a refund and place a new order.

Please contact us before placing a replacement order if your original order has a confirmed issue.

13. Statutory Consumer Rights

This policy provides IAMBRICK’s standard return and support procedures.

Nothing in this policy is intended to exclude, restrict or replace any mandatory consumer rights that apply under the laws of the customer’s country or region.

Where local consumer law provides additional cancellation, return, repair, replacement or refund rights, those rights will continue to apply.

Frequently Asked Questions

Can I return an opened building set because I changed my mind?

For a standard change-of-mind return, internal brick bags should remain unopened and the set should not have been assembled. Different rules may apply if the product is defective, damaged, incorrect or not as described.

What should I do if only one part is missing?

Do not return the complete set. Visit our Replacement Help page and send us a marked image of the required part.

Who pays return shipping?

The customer normally pays return shipping for a change-of-mind return. IAMBRICK will provide an appropriate solution for returns caused by our error or a verified product defect.

Can I send the product to the address on the shipping label?

No. Contact us first and wait for the correct approved return address and instructions.

How long do refunds take?

After inspection and approval, PayPal refunds commonly appear within approximately 1–3 business days, while card refunds may require approximately 7–14 business days.

What happens if my parcel arrives damaged?

Keep the packaging and contact us as soon as possible with photos of the shipping carton, product box, label and damaged contents.

Contact IAMBRICK

For cancellations, returns, refunds, missing parts or damaged products, contact:

support@iambrickimb.com