Contact IAMBRICK

Contact IAMBRICK for help with products, orders, shipping, replacement parts, wholesale cooperation and other business inquiries.

Complete the contact form below or email support@iambrickimb.com. We usually reply within one business day, Monday to Friday.

Choose the Right Type of Support

Including the correct information in your message helps our team respond more quickly.

Order and Shipping Questions

For order status, tracking, delivery delays, address corrections or shipping questions, please include:

  • Your IAMBRICK order number
  • The email address used at checkout
  • Your tracking number, when available
  • A short description of the issue

You can also visit our Order Tracking or Shipping & Delivery pages.

Missing, Incorrect or Damaged Parts

For replacement-part requests, please include:

  • Your order number or proof of purchase
  • The product name and set number
  • The relevant instruction step
  • A clear photo of the instruction page
  • A circle or mark around the required part
  • The required color and quantity, if known
  • Photos or video showing any damaged or non-working component

For complete instructions, visit our Replacement Help page.

Instruction Manual Requests

If your printed instruction manual is missing, damaged or difficult to read, tell us:

  • Your order number or proof of purchase
  • The product name
  • The set number, if available

A PDF instruction manual may be provided when a digital version is available.

Returns, Cancellations and Refunds

Before returning a product, contact IAMBRICK and wait for approval and the correct return instructions.

Do not send a product to the address shown on the original shipping label without authorization.

Review our Cancellation, Returns & Missing Parts Policy before submitting your request.

Product Questions

For questions about a specific IAMBRICK model, please include the product name or product-page link.

You may ask about:

  • Product dimensions
  • Piece count
  • Recommended age
  • Lighting or mechanical features
  • Instruction availability
  • Packaging
  • Compatibility
  • Product availability

Wholesale Cooperation

IAMBRICK welcomes inquiries from retailers, distributors and specialty stores interested in carrying our existing products.

Please include:

  • Company name
  • Company website or store link
  • Country and sales market
  • Sales channels
  • Products or themes of interest
  • Estimated order quantity
  • Preferred shipping destination

Providing this information allows our team to prepare relevant product, pricing and logistics information.

Creator, Review and Affiliate Cooperation

Content creators, reviewers and community partners can visit our Affiliate & Collaboration page.

Please include links to your active social channels and basic audience information when contacting us.

IAMBRICK Support Hours

Monday to Friday
9:00 AM–5:00 PM (PDT)

We usually reply within one business day. Messages received during weekends, public holidays or peak sales periods may require additional time.

Contact Information

Email:

support@iambrickimb.com

Store Operator

IAMBRICK and iambrickimb.com are operated by Shenzhen Pingchuan Culture Technology Co., Ltd., a company registered in China.

Business registration: 91440300MACYPN8J5R
Business location: Nanshan District, Shenzhen, Guangdong, China

Shenzhen Pingchuan Culture Technology Co., Ltd. owns the IAMBRICK trademark and operates this official online store.

Please do not send complete credit card numbers, payment passwords or security codes through the contact form or email.

Before Submitting the Form

Please check that:

  • Your email address is entered correctly
  • Your order number is included for order-related requests
  • The product name is included for product-related requests
  • Photos or video are attached when evidence is needed
  • Your message clearly explains the help you need

Clear and complete information helps us resolve your request faster.