Customer Support

We are committed to providing responsive, reliable customer service and a smooth experience from purchase to build. Whether you have questions before ordering or need assistance after delivery, our team is here to help.

Every Iambrick set is backed by our satisfaction guarantee, along with clear communication and hassle-free support throughout the process.

Support Hours
Monday to Saturday: 9:00 AM – 5:00 PM (PDT)
Closed on Sundays

Contact Us
Email: support@iambrickimb.com

Office Address
Room 1902-7, Block A, Phase II, Sunshine Science and Innovation Center, Nanxin Road, Nanshan Community, Nanshan Subdistrict, Nanshan District, Shenzhen

Before reaching out, you may find quick answers in our FAQ section.

FAQS

Where do you ship from and how long does delivery take?

Iambrick orders are shipped from either our U.S. warehouse or our China fulfillment facilities, depending on product availability and destination.

Estimated Delivery Times

  • United States: 5–7 days (ships from our U.S. warehouse)
  • Germany, United Kingdom: 8–14 days (ships from China)
  • Other European countries, Australia: 10–15 days (ships from China)
  • Canada: 8–16 days (ships from China)

Processing Time

Orders are typically processed and shipped within 1–4 business days after payment is confirmed.

Custom or special sets may require additional processing time.

Please note that delivery times may vary slightly due to customs clearance, local carrier operations, or peak shipping periods.

Is package tracking available?

Yes. Tracking is available for all Iambrick orders.

Each shipment includes a unique tracking number, allowing you to follow your package from dispatch to delivery.

You can track your order at:

https://www.17track.net

Tracking updates will be available once your order has shipped.

If you experience any issues with tracking, please contact our customer support team for assistance.

Can items be shipped in their original boxes?

Yes, original box shipping is available for select products, with the following considerations:

  • Original box shipping is subject to product availability
  • Additional shipping fees may apply due to size and handling requirements
  • Please contact us before placing your order to confirm availability and costs

Please note:

  • We ensure all original boxes are in perfect condition before shipping
  • Extra protective packaging is used to minimize transit risk
  • Due to the nature of international shipping, box condition upon arrival cannot be guaranteed
  • Refunds or replacements are not provided for box damage caused during transit

If you have specific requirements regarding packaging, feel free to contact our customer support team before ordering.

What payment methods do you accept?

We accept secure payments through PayPal and major credit cards, including Visa, Mastercard, American Express, and more.

All transactions are processed through trusted, encrypted payment systems to ensure your information remains safe and protected.

What is your VAT policy?

For orders shipped to the European Union, VAT is already included in the listed product price.

There are no additional VAT charges upon delivery.

You will not be required to pay extra VAT or handling fees when your order arrives.