Customer Support
We are here to help with orders, shipping, product questions, missing parts, damaged parts, and building support.
Our team aims to provide clear communication and a smooth experience from purchase to final build.
Support Hours
Monday to Friday
9:00 AM – 5:00 PM (PDT)
We usually reply within one business day.
Office Address
Room 1902-7, Block A, Phase II, Sunshine Science and Innovation Center, Nanxin Road, Nanshan District, Shenzhen, China
Before reaching out, you may also find quick answers in our FAQ section.
Contact form
FAQs
Where do you ship from and how long does delivery take?
IAMBRICK orders are shipped from either our U.S. warehouse or our China fulfillment facilities, depending on product availability and destination.
Estimated Delivery Times
• United States: 5–7 business days
• Germany & United Kingdom: 8–14 business days
• Other European countries & Australia: 10–15 business days
• Canada: 8–16 business days
Processing Time
Orders are usually processed and shipped within 1–4 business days after payment is confirmed.
Delivery times may vary slightly due to customs clearance, local carrier operations, or peak shipping periods.
Is package tracking available?
Yes. Tracking is available for all IAMBRICK orders.
Once your order has shipped, you will receive a unique tracking number so you can follow your package from dispatch to delivery.
You can track your order through our tracking page or at 17TRACK.
If you have any issues with tracking updates, please contact our support team for assistance.
Can items be shipped in their original boxes?
Yes. Original box shipping is available for select products, depending on product availability, destination, and shipping requirements.
Please note:
• Original box shipping may require additional shipping fees due to package size and handling needs.
• Please contact us before placing your order if you specifically require the original box.
• We pack original boxes with extra protection to reduce transit risk.
• Due to the nature of international shipping, the outer box may still experience dents, creases, or cosmetic wear during transit.
Box condition upon arrival cannot be fully guaranteed. If the product parts are damaged or missing, our support team will assist you according to our after-sales policy.
What payment methods do you accept?
We accept secure payments through PayPal and major credit cards, including Visa, Mastercard, American Express, and more.
All payments are processed through encrypted checkout systems to help keep your payment information safe and protected.
What is your VAT policy?
For orders shipped to the European Union, VAT is included in the listed product price where applicable.
In most cases, customers will not need to pay additional VAT upon delivery.
However, customs handling procedures may vary by country and carrier. If you have any questions about VAT or import charges before placing your order, please contact our support team.